Welcome to Naviaara. By accessing or using our website [www.naviaara.com](http://www.naviaara.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing our products.

1. General

These Terms & Conditions govern your use of our website and services. By visiting our site and/or purchasing from us, you engage in our service and agree to be legally bound by these terms.

Naviaara reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Services

Naviaara offers handcrafted personal care products including soaps, skincare, and haircare items. All products are made in small batches using natural ingredients.

• Product appearance may slightly vary due to handmade nature
• Descriptions are for general information onlyt
• Results may vary depending on skin and hair type

3. Usage Disclaimer

Our products are intended **for external use only

• Always perform a patch test before use
• Discontinue use if irritation occurst
• Consult a medical professional for skin concerns

Naviaara is not responsible for adverse reactions due to misuse or individual sensitivity.

4. Pricing & Availability

All prices listed on the website are in **Indian Rupees (INR)** and are subject to change without notice.

We reserve the right to:

• Modify or discontinue products
• Limit quantities per order
• Refuse service to anyone at our discretion

5. Orders & Payments

Orders placed through our website are subject to acceptance and availability.

• Payment must be completed at checkout
• We use secure payment gateways
• Naviaara is not responsible for payment gateway issues

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances.

Naviaara shall not be held liable for delays once the order is handed over to the shipping partner.

7. Returns & Refunds

Due to the nature of personal care products:

• Opened or used products are non-returnable
• Refunds or replacements are considered only for damaged or incorrect items

Please contact us within 48 hours of delivery for any issues Unboxing Video Requirement (Important)

To ensure a smooth and fair return or replacement process, we require a clear unboxing video for all claims related to damaged, missing, or incorrect products.

• The video must be recorded without cuts or edits
• It should clearly show the package seal being opened
• The product and issue must be visible in the video
• Claims without an unboxing video will not be accepted This helps us verify concerns and maintain quality assurance for all customers.

8. Intellectual Property

All content on this website — including text, images, logos, designs, and product names — is the intellectual property of Naviaara.

• nauthorized use is strictly prohibited
• Content may not be copied, reproduced, or distributed.

9. Limitation of Liability

Naviaara shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

Use of our products and website is at your own discretion and risk

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Salem, Tamil Nadu.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Phone: +91 80154 23445

Email: naviaaranaturals@gmail.com