At Naviaara, each product is handcrafted with care and hygiene. Due to the nature of personal care products, we follow a strict but fair return policy.

1. Returns

For hygiene and safety reasons:

• Opened or used products are not eligible for return
• Products once delivered cannot be returned due to personal preference

2. Damaged or Incorrect Products

We will gladly assist if:

• You receive a damaged product
• You receive an incorrect item

Please notify us within 48 hours of delivery with:

• Order ID
• Photos or videos of the product
• Description of the issue

3. Replacement or Refund

Once verified, we may offer:

• A replacement product, or
• A refund to the original payment method

Refunds are processed within 7–10 business days after approval.

4. Non-Refundable Items

Refunds will not be provided for:

• Used or tampered products
• Delayed delivery by courier partners
• Allergic reactions (please patch test before use)

5. Shipping Costs

• Shipping charges are non-refundable
• Return shipping (if applicable) will be communicated clearly

6. Contact for Returns

For return or refund support, contact:

Phone: +91 80154 23445

Email: naviaaranaturals@gmail.com