Business Challenges

• Sales allowance requests managed manually via emails and Excel.
• No standardized or auditable approval workflow across teams.
• Limited visibility into request status (approved, pending, rejected).
• High risk of calculation errors and duplicate claims.
• Approval delays impacting sales operations and settlements.
• No centralized repository to validate and track allowance cases across plants.

Solution

• Built a Power Apps-based application to digitize the end-to-end process.
• Centralized data using SharePoint and SQL for a single source of truth.
• Implemented multi-level approval workflows using Power Automate.
• Enabled real-time status tracking with automated notifications.
• Automated allowance calculation logic to eliminate manual errors.
• Integrated Power BI for real-time dashboards and reporting.

Business Outcome / Benefits

• Significant reduction in processing time and faster approval cycles.
• Near-elimination of manual calculation errors.
• Full transparency with real-time tracking and auditability.
• Improved operational efficiency and team productivity.
• Data-driven decision-making enabled through real-time insights.

KPI

Approval Time
↑ 60–70% faster
Before: 3–5 days After: < 24 hours
Manual Effort
↓ 65% reduction
Before: 6–8 hrs/week After: 2 hrs/week
Error Rate
↓ 90% reduction
Before: 8–10% After: < 1%
Visibility
✓ 100% real-time status tracking
Processing Volume
↑ 2.5x scalability
Before: 100/month After: 250+/month